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The Customer's Shoes Blog
Be inspired. Be informed!
My Shoe Represents How I Feel About My Role in Our Team
We've used this activity many times with teams to help them understand the landscape they work within may not be quite like they perceive it to be. The team landscapeĀ is for e...
Change Your Scenery and Understand What's Going On in Your CEX
If you have ever moved house or changed workplaces you'll know how much more sensitive you are to your surroundings. You become heightened and sensitised to new experiences an...
The Most Powerful Activity you Can Use to Demonstrate Shared Vision
A few years ago, I met with the MD of John Lewis's flagship store on Oxford Street, London. Sales were slipping and the store was lacking in other key areas including the cust...
Line Up, Line Up - Get Yourselves Sorted Out
This is a short and simple (can be made more difficult) group challenge that asks participants to arrangeĀ themselves in a line according to certain criteria.
These criteria c...
How Many Ways Can You Tie Shoe Laces?
Activity Aim
The aim of this activity is toĀ get participants to think about how routine many of theirĀ choices are when it comes to offering customers solutions to problems an...
Face to Face Training - Is It Dead?
For over 25 years I have designed, developed and delivered courses, workshops and short learning sessions to help people build their skills, increase their knowledge and chang...
Creating My First Online Course - Where Do I Begin?
If you are new to the online learning arena and are considering developing a course for your organisation or to generate additional income for yourself by selling your experti...
Our Experience of Going From Face to Face Training to Online Delive...
In 2001 we embarked upon our firstĀ journey into online learning with a membership site targeting the automotiveĀ sector, car dealers in particular. This was pre-Facebook and Yo...
How to Pivot Your Business Offer to the Online World
OK we're in this together. We're all having to reinvent everything we do.Ā
"We're going to have to cancel this" is being said by millions of trainers, coaches, and consultant...
When is the Perfect Time to Shift to Online Training for Franchises?
CoVid19 is causing exceptional chaos and misery across nations and within communities and families.
Ā
I write this in the midst of the Italian lockdown, experiencing at firs...
Using Quizzes and Other Interactive Assets in Your Online Courses
One of the key roles we play in teaching students in any subject is to ensure we engage them throughout our courses AND that we have ways to assess what they have learned. Usi...
Too Busy To Create Your Own Online Courses? This Could Be the Perfe...
So you've heard about creating online courses as a means to generate income or build your brand. But what are your options for making it all happen? If you've been following o...
Research Reveals āThe Real 4 Secrets To Online Successā
Warning!
Warning!
This is a recommendation from a raving fan so I'm biased.Ā
Iām here to share with you an amazing opportunity that is too good NOT to share. If you are a c...
How to Make Franchise Training Engaging and Effective
In this post, we discuss some of the challenges franchise holders when it comes to training franchisees. We'll give you some tips on where to start and where to get further su...
Why Your Business Needs a "Signature Dish" Like This
I know of a great place to eat that does the most amazing steak and ale pies, The Weighbridge Inn situated in the beautiful Cotswolds between Nailsworth and Avening. They've b...
The Broken Email Activity
Communication is the key to all successful relationships whether in the family, community, at work or with customers.
Telling employees they need to communicate should be a n...
How to Turn a Disaster into a Great Customer Experience
Car dealers have received some pretty poor press over the years and perhaps rightly so. But there are examples of businesses that now demonstrate great examples of how to WOW ...
Discovering Your Brand's Emotional Footprint
If your business was a shoe how would it feel to walk in?
Would it be tight and pinch you?
Does it have awkward characteristics that rub and irritate customers?
Are some tr...
15 Ways to Make Your Courses and Workshops More Engaging
After over 25 years working in training and development, I've experienced hundreds of different techniques applied in teaching, training, and facilitation. I've experimentedĀ w...
If It's Good Enough for Brain Surgery, It's Good Enough for Your Pr...
It is not the strongest that survives,Ā nor the most intelligent, but the oneĀ most responsive to change.Charles Darwin
Ā
A Clash of Beliefs
This post is essentially abou...
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