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We're writing content for trainers, coaches, facilitators, managers, team leaders and employees with a passion for transforming cultures, behaviours and skills.

How to Ensure Employees are Engaged and Fired Up Ready for Brexit

I recently wrote a post about Brexit and how it demands that as businesses we look at every opportunity to minimise the risks and to maximise the opportunities that...

Types of Change Brexit Will Cause Your Business - Deal or No Deal

The last few days of parliament activity have been fascinating to watch on live TV in the House of Commons. To see what actually takes place in the process of finding a way...

Why Your Teams May Be Fighting at Work Post Brexit

According to the Metro, our Civil Service is looking at the possible imposition of martial law after a no-deal Brexit! If you listen to the live debate in parliament and...

Brexit Is Going to Test Your True Leadership Skills. How Prepared A...

Honestly, does anyone really know what's going on with Brexit? Or what the outcomes are going to be? Talk about uncertainty! Whatever the deal, whatever the outcomes,...

Research Reveals “The Real 4 Secrets To Online Success”

Warning! Warning! This is a recommendation from a raving fan so I'm biased.  I’m here to share with you an amazing opportunity that is too good NOT to share. If...

How to Make Franchise Training Engaging and Effective

In this post, we discuss some of the challenges franchise holders when it comes to training franchisees. We'll give you some tips on where to start and where to get further...

Why Your Business Needs a "Signature Dish" Like This

I know of a great place to eat that does the most amazing steak and ale pies, The Weighbridge Inn situated in the beautiful Cotswolds between Nailsworth and Avening....

The Broken Email Activity

Communication is the key to all successful relationships whether in the family, community, at work or with customers. Telling employees they need to communicate should be a...

How to Turn a Disaster into a Great Customer Experience

Car dealers have received some pretty poor press over the years and perhaps rightly so. But there are examples of businesses that now demonstrate great examples of how to...

Discovering Your Brand's Emotional Footprint

If your business was a shoe how would it feel to walk in? Would it be tight and pinch you? Does it have awkward characteristics that rub and irritate customers? Are some...

15 Ways to Make Your Courses and Workshops More Engaging

After over 25 years working in training and development, I've experienced hundreds of different techniques applied in teaching, training, and facilitation. I've...

If It's Good Enough for Brain Surgery, It's Good Enough for Your Pr...

It is not the strongest that survives, nor the most intelligent, but the one most responsive to change.Charles Darwin   A Clash of Beliefs This post is...

Training Your Franchisees to Bring Home the Results You Both Need

If your business model is based upon franchising your business then you'll know just how important franchisee results are. Without their success, you fail! Any competent...

How to Turn Your Book into an Online Course

Do you have a business book published or one in the making? Have you got a manuscript that you have finished but never got around to actually publishing it? Would you like...

Smart Phones are Now Harming Your Business and Here's Why

Is it me or have service standards been dumbed down by the smartness of phones? Everywhere I turn it seems, there are people on their phones catching a quick look at their...

The Rise of Great Customer Experiences

Whether or not you are a freelancer, retailer or international brand, your success lies largely in how well you serve your customers. And in today's rapidly evolving world...

How Businesses Can Educate Their Customers to Improve Customer Sati...

For many years since first being published in a Harvard Business Review, it's a generally accepted rule that loyal customers buy more, purchase more often, cost you less to...

Apple's Secret Genius Training Manual, Is It a Reference for All Co...

There are so many ways in which Apple has brought change into our world. They've dented the universe for sure. If only our personal universe. From their devices to their...
 

Benefits of Using Ready To Use Training Materials

Ready-for-use (RFU) training materials have been around a long time. I can remember using them back in the 1980's when I first began training. Those were in the days...

How easyJet Passengers are Facing a ‘Bonk’ in Their Customer Experi...

Firstly, I will explain for those unfamiliar with biking terms that ‘a bonk’ is cycling’s classic term for hitting a brick wall. My eldest son is into...
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