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The Customer's Shoes Blog
Be inspired. Be informed!
Training Your Franchisees to Bring Home the Results You Both Need
If your business model is based upon franchising your business then you'll know just how important franchisee results are. Without their success, you fail!
Any competent fran...
Smart Phones are Now Harming Your Business and Here's Why
Is it me or have service standards been dumbed down by the smartness of phones? Everywhere I turn it seems, there are people on their phones catching a quick look at their mos...
How Businesses Can Educate Their Customers to Improve Customer Sati...
For many years since first being published in a Harvard Business Review, it's a generally accepted rule that loyal customers buy more, purchase more often, cost you less to do...
Apple's Secret Genius Training Manual, Is It a Reference for All Co...
There are so many ways in which Apple has brought change into our world. They've dented the universe for sure. If only our personal universe. From their devices to their retai...
Benefits of Using Ready To Use Training Materials
Ready-for-use (RFU) training materials have been around a long time. I can remember using them back in theĀ 1980's when I first began training. Those were in the days of overhe...
How easyJet Passengers are Facing a āBonkā in Their Customer Experi...
Firstly, I will explain for those unfamiliar with biking terms that āa bonkā is cyclingās classic term for hitting a brick wall. My eldest son is into mountain biking in a ābi...
Our Encounter of 'Amazing'. A Lexus Launch
Popped through our letterbox the other day came our invite to the launch of the new Lexus GS at our local dealer. As I opened and read the information inside it read
"You c...
American Hunter Kills BMW Customer Service Agent
This post describes a recent experience I had which falls outside of the norm and one which on the face of it I would have expected to have been resolved fairly easily. The re...
Passionate Pillow Talk of the Customer Experience Kind
In this post, you will learn from an experience I had when travelling aboard a cruise ship and what to ask if you want similar extraordinary things to happen with your own cus...
Donāt Be Boring, Dull And Lifeless! Put On Those Pink Gloves And St...
With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly using clichƩd phrase...
Why I Get Naked at Work to Improve Our Customer Focussed Culture
I have just read an interesting article from a contributor on LinkedIn that I love. Her name is Liz Ryan. She writes with such inspiration from the heart and her illustrations...
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