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The Customer's Shoes Blog
Be inspired. Be informed!
Apple's Secret Genius Training Manual, Is It a Reference for All Co...
There are so many ways in which Apple has brought change into our world. They've dented the universe for sure. If only our personal universe. From their devices to their retai...
Benefits of Using Ready To Use Training Materials
Ready-for-use (RFU) training materials have been around a long time. I can remember using them back in the 1980's when I first began training. Those were in the days of overhe...
How easyJet Passengers are Facing a âBonkâ in Their Customer Experi...
Firstly, I will explain for those unfamiliar with biking terms that âa bonkâ is cyclingâs classic term for hitting a brick wall. My eldest son is into mountain biking in a âbi...
Our Encounter of 'Amazing'. A Lexus Launch
Popped through our letterbox the other day came our invite to the launch of the new Lexus GS at our local dealer. As I opened and read the information inside it read
"You c...
American Hunter Kills BMW Customer Service Agent
This post describes a recent experience I had which falls outside of the norm and one which on the face of it I would have expected to have been resolved fairly easily. The re...
Passionate Pillow Talk of the Customer Experience Kind
In this post, you will learn from an experience I had when travelling aboard a cruise ship and what to ask if you want similar extraordinary things to happen with your own cus...
Donât Be Boring, Dull And Lifeless! Put On Those Pink Gloves And St...
With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly using clichéd phrase...
Why I Get Naked at Work to Improve Our Customer Focussed Culture
I have just read an interesting article from a contributor on LinkedIn that I love. Her name is Liz Ryan. She writes with such inspiration from the heart and her illustrations...
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