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We're writing content for trainers, coaches, facilitators, managers, team leaders and employees with a passion for transforming cultures, behaviours and skills.

Our Encounter of 'Amazing'. A Lexus Launch

Popped through our letterbox the other day came our invite to the launch of the new Lexus GS at our local dealer. As I opened and read the information inside it read "You...

American Hunter Kills BMW Customer Service Agent

This post describes a recent experience I had which falls outside of the norm and one which on the face of it I would have expected to have been resolved fairly easily. The...

Passionate Pillow Talk of the Customer Experience Kind

In this post, you will learn from an experience I had when travelling aboard a cruise ship and what to ask if you want similar extraordinary things to happen with your own...

Don’t Be Boring, Dull And Lifeless! Put On Those Pink Gloves And St...

With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly using...

Why I Get Naked at Work to Improve Our Customer Focussed Culture

I have just read an interesting article from a contributor on LinkedIn that I love. Her name is Liz Ryan. She writes with such inspiration from the heart and her...
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