High quality, ready for use training materials for customer service and customer experience professionals who want to save themselves time and money in course, or workshop development.
Enter your details now for four free activities to use in your own training sessions, with your customer service teams and clients.
If there's one language we speak fluently it's customer service.
Build your training team's skills with our 2 day workshops to raise their game with practical tools and techniques based around accelerated learning.
We build effective, engaging and inspiring workshops from 45 minute rev ups, 1 - 2 day workshops, 5 day programs or conference breakout sessions.
Our coaching services help take your team to higher performance by helping them identify what's holding them back and how to reach star performance.
We facilitate workshops designed to improve your team's customer experience performance so they know how to deliver a stunning performance that builds WOW customer stories.
We're building a rich collection of royalty free, ready for use, training courses, activities and trainer resources that save you time, effort and energy in developing your own material.
Each trainer pack contains a comprehensive package of all the source files you need, ready for use. They are ready to brand materials for tweaking to suit your needs.
Our tutor guide provides extensive details on everything the tutor needs to know.
Every file is supplied in either Word, PowerPoint or Excel format so that you can edit the document wherever you need.
Source files for branding, editing and printing your own participant workbooks.
These include slide decks and posters to bring your classroom to life with stunning visuals relevant to the course topics.
We provide a course overview document that maps out the learning path. A useful tool for the tutor when planning and running the workshop.
All the activity materials are supplied so there's no need to design anything. Simply print off however many you need. They are all ready for use.
In some cases we include some simple pre-work to be done by participants prior to the workshop. This engages them in the subject before they attend and is used during the workshop.
We provide full support to answer any questions or deeper instructions and advice you might need in using the package.
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