Ready Made Customer Experience Training Materials

High quality, ready for use training materials for customer service and customer experience professionals who want to save themselves time and money in course, or workshop development.

Get FREE Training Tools, Games and Activities

Enter your details now for four free activities to use in your own training sessions, with your customer service teams and clients.

Here's Where We Get Busy

If there's one language we speak fluently it's customer service.

Train the Trainer

Build your training team's skills with our 2 day workshops to raise their game with practical tools and techniques based around accelerated learning.

Course Creation

We build effective, engaging and inspiring workshops from 45 minute rev ups, 1 - 2 day workshops, 5 day programs or conference breakout sessions.

Coaching

Our coaching services help take your team to higher performance by helping them identify what's holding them back and how to reach star performance.

CEX Workshops

We facilitate workshops designed to improve your team's customer experience performance so they know how to deliver a stunning performance that builds WOW customer stories.

A Treasure Trove of Ready Made Content

We're building a rich collection of royalty free, ready for use, training courses, activities and trainer resources that save you time, effort and energy in developing your own material.

Check Out the Shop

What Our Ready For Use Materials Contain

Each trainer pack contains a comprehensive package of all the source files you need, ready for use. They are ready to brand materials for tweaking to suit your needs.

Easy to Follow Tutor Guide

Our tutor guide provides extensive details on everything the tutor needs to know.

Editable Source Documents

Every file is supplied in either Word, PowerPoint or Excel format so that you can edit the document wherever you need.

Easy to Use Participant Workbook

Source files for branding, editing and printing your own participant workbooks.

Supporting Visuals

These include slide decks and posters to bring your classroom to life with stunning visuals relevant to the course topics.

Course Route Map

We provide a course overview document that maps out the learning path. A useful tool for the tutor when planning and running the workshop.

Rich Activity Materials

All the activity materials are supplied so there's no need to design anything. Simply print off however many you need. They are all ready for use.

Pre-Course Work

In some cases we include some simple pre-work to be done by participants prior to the workshop. This engages them in the subject before they attend and is used during the workshop.

Full Support Provided

We provide full support to answer any questions or deeper instructions and advice you might need in using the package.

Here's Who We've Been Busy With

We have built our reputation on WOWing our own clients. Here are some examples of who we've worked with.

Close

50% Complete

I don't want to miss out!

Your details are never shared. We keep you safe. Sign up for free resources, latest news and offers to keep you at the top of your field.