When most people hear the term "gamification," they think of points, badges, or stickers.
However, in our experience designing online academies, these surface-level features rarely sustain engagement on their own.
Gamification, when done right, taps into deeper psychological aspects. It’s about creating experiences that spark motivation, build mastery, and keep learners coming back, not because they “have to,” but because they want to.
As Karl Kapp (a leader in gamification for learning) puts it:
“Gamification is about using game-based mechanics, aesthetics and game thinking to engage people, motivate action, promote learning, and solve problems.”
Gamification leverages what psychologists call Self-Determination Theory (Deci & Ryan, 1985).
We’re most motivated when three needs are met:
▪️Autonomy – feeling a sense of choice
▪️Competence – seeing progress and growth
▪️Relatedness – connecting with others
When we design courses for our clinets, we always ask: How will this feature help learners feel more in control, more capable, or more connected? If it doesn’t tick one of those boxes, it’s just decoration.
Example: Duolingo doesn’t rely solely on points. It layers streaks (competence), daily goal choices (autonomy), and leaderboards (relatedness). That’s why it has over 500 million users.
Instead of one-off badges, think in terms of journeys. Humans love a good story.
▪️Levels & Unlocks – Learners unlock advanced material only after mastering basics.
▪️Quests & Challenges – Turning modules into missions creates excitement.
▪️Case Study – Healthcare Training
One of the healthcare courses we built focused on Mental Health Awareness for Parents.
Instead of a flat “chapter 1, chapter 2” structure, we framed the modules as a support journey. Learners began with basic coping tools, then “unlocked” advanced strategies for dealing with anxiety, depression, and crisis management as they progressed.
Each milestone wasn’t just a tick-box; it represented a practical skill they could apply with their child at home. Parents reported that this structure made the course feel less overwhelming and more like gaining superpowers one step at a time.
“Games give us unnecessary obstacles that we volunteer to tackle because we find them meaningful.” Jane McGonigal, Reality is Broken
One of the most significant shifts we've made for clients is building immediate feedback into lessons.
▪️Instant quiz feedback when answers are correct (or hints if not).
▪️Progress dashboards showing how far learners have come.
▪️Mini-celebrations for milestones (even small ones).
Example: Codecademy nails this; every bit of code typed is checked in real-time. That feedback loop keeps learners engaged, rather than causing them to drop out due to frustration.
Gamification becomes even more powerful in a community setting.
Research by Albert Bandura on social learning theory demonstrates that we learn more effectively by observing, competing, and collaborating with others.
▪️Leaderboards encourage friendly rivalry.
▪️Group challenges create accountability.
▪️Peer feedback mimics multiplayer dynamics.
Example: Fitbit does this brilliantly in the fitness space. Users don’t just track their steps; they join challenges, compete with friends, and celebrate milestones together. The same approach works beautifully in online courses, where group challenges and peer support create accountability and energy.
A compelling narrative makes abstract lessons stick. We use storytelling to turn dry material into missions, and the change in learner energy is night and day.
▪️A project management course framed learners as “mission control.”
▪️A wellness course became a “quest for health,” with each module tackling a new “villain” (sugar, stress, poor sleep).
▪️Stories fire up emotion, which research shows increases recall and application of knowledge.
If you’re a course creator thinking of gamification, here are a few steps to try:
▪️ Structure your course into levels with unlockable content.
▪️Frame quizzes as challenges, with instant feedback.
▪️Build a narrative arc across modules.
▪️Add community-driven challenges to foster accountability.
▪️Celebrate real achievements tied to learning, not just stickers.
▪️Frame quizzes as challenges, with instant feedback.
▪️Build a narrative arc across modules.
▪️Add community-driven challenges to foster accountability.
▪️Celebrate real achievements tied to learning, not just stickers.
▪️Structure your course into levels with unlockable content.
▪️Frame quizzes as challenges, with instant feedback.
▪️Build a narrative arc across modules.
▪️Add community-driven challenges to foster accountability. Celebrate real achievements tied to learning, not just stickers.
Gamification isn’t about throwing badges at learners; it’s about designing experiences that meet human needs for autonomy, competence, and connection.
We have seen it transform “just another online course” into something learners rave about and return to. And in truth, the best gamified courses feel less like studying and more like playing.
As Game Designer Jesse Schell put it:
“Games are the only force in the known universe that can get people to learn something willingly, and enjoy it.”
Author: Cheryl Gregory
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