Why ‘Just Setting Up Kajabi’ Isn’t Enough. And What It Really Takes To Turn It Into Profitable Course Power

You’ve set up your Kajabi site.
The pages look decent, the checkout works, and maybe a few students have joined.
So why doesn’t it feel like it’s working yet?

Here’s the truth: Kajabi isn’t just about getting online, it’s about getting results.
And if you’re feeling stuck somewhere between “it’s live” and “it’s thriving,” you’re not alone.

Over the years, we’ve worked with hundreds of coaches, creators, and business owners who started strong but hit the same wall: great content, weak results.
It’s not because their ideas weren’t brilliant. It’s because they stopped at setup instead of stepping into strategy.

In this post, we’ll unpack:

1. The hidden gaps most course creators miss after launching

2. What student engagement really means (and why it matters more than any funnel)

3. What real Kajabi support  and your Kajabi Consultant should look like if you want a platform that grows with you, not against you?

Let’s dive in.

1. The Hidden Gaps in a Typical Kajabi Setup

Most creators come to us with the same story: “We’ve got the product, the emails, the funnel… but it’s not converting.”
And 9 times out of 10, the problem isn’t the tech, it’s the experience.

Kajabi gives you the tools. But without a clear journey mapped from interest, enrolment, engagement, and advocacy, students drop off quietly and never come back.

Here are three gaps we see every week:

1. The Disconnected Journey
A visitor clicks “Buy,” but the following steps aren’t obvious. They don’t get a warm welcome, a clear orientation, or that early “I made the right choice” feeling.
Result? Low completion rates and zero word-of-mouth.

2. The Automation Abyss
Kajabi automations are powerful, but when they’re not connected strategically, they become a spaghetti mess.
We’ve seen courses where new students got tagged three times, sent four welcome emails, and still didn’t receive the actual course link.

3. The Engagement Void
Most setups stop at “the sale.” But the real profit is in retention, testimonials, and repeat buyers.
When there’s no structure for student motivation, progress markers, check-ins, or small wins engagement flatlines.

Mini insight: Engagement isn’t a “nice extra.” It’s your business insurance. Every completed course becomes a case study that sells the next one.

2. Designing for Students. Not Just Sales

Here’s something we say often:

“A course that sells well isn’t always a course that teaches well, but the ones that teach well tend to sell forever.”

The most significant shift for course creators happens when they stop thinking like marketers and start thinking like mentors.
That’s where absolute Kajabi mastery lives, in blending psychology, experience design, and platform skill into one seamless student journey.

Let’s look at the key engagement levers that turn passive viewers into active learners:

Early Wins That Build Momentum
Your students want proof they can succeed right now. A simple “quick win” in Module 1, like a short checklist, a reflection question, or a mini-task, gives them instant momentum.

Clarity of Path
Students shouldn’t ever have to wonder “Where am I?” or “What comes next?”
Each step should feel guided, visual, and connected. Progress bars, milestones, even “Well done!” automations are small touches that anchor motivation.

Connection & Accountability
Whether it’s through Kajabi Communities, comments, or drip emails, students need moments of human connection.
Even a quick “check-in” email after Lesson 1 (“How’s it going so far?”) can dramatically improve retention.

Feedback Loops
Courses that evolve based on student insights thrive in the long term.
Add a one-minute survey at the end of each module. Use those responses to refine your delivery. Your learners will feel heard, and you’ll have priceless data.

3. Real Kajabi Support Means More Than Tech Help

If you Google “Kajabi support,” you’ll find endless tutorials on how to upload videos or create a checkout.
But support shouldn’t mean “figure it out yourself with a help article.”

What you really need is strategic implementation, the bridge between your vision and the student’s experience.

Here’s how we define proper Kajabi support at The Customer’s Shoes Ltd.:

1. Business Mapping
We start with your ecosystem, not just your product. How does your course fit your customer journey? How are leads nurtured? What happens after they buy?
Kajabi is powerful when it’s part of a bigger plan, not an isolated tool.

2. Instructional Design Expertise
Because setup alone doesn’t teach.
We blend 25+ years of instructional design with Kajabi implementation, ensuring every lesson, quiz, and sequence contributes to learning and loyalty.

3. Conversion and Engagement Strategy
Your funnel doesn’t end at checkout. We review your copy, design, and user flow through the eyes of your future student, clarifying your message, your promise, and your offer pathway.

4. Done-For-You Execution
We don’t hand over half-finished builds.
Every Kajabi project we complete is built first-time-right, fully functional, on brand, and structured for scale. No outsourcing. No guesswork.

5. Ongoing Optimisation
Even after launch, we stay by your side. Analytics, engagement data, completion rates, we track what works and improve what doesn’t. Because success isn’t static.

Example:
We worked with a leadership coach who had 120 students, but only 37 completed Module 2.
After redesigning her onboarding, adding an orientation video and progress checkpoints, completion jumped to 79%. Same content, different experience.

That’s the Kajabi difference when strategy meets support.

4. Why Creators Choose The Customer’s Shoes

Let’s face it, there are literally hundreds of “Kajabi experts” out there.
So why do clients stay with us (and often come back for their second, third, and fourth builds)?

Because we don’t just build platforms, we build confidence. We offer Online Course Creation Services

Every project we take on starts with clarity:

• What’s the goal for your learners?

• What’s the outcome for your business?

• How do we make the tech serve both beautifully and efficiently?

We’re Kajabi Certified Experts, instructional designers, and strategists, all rolled into one team.
No outsourcing. No confusion. Just clear communication and creative problem-solving from start to finish.

As one client said:

“Mark and Cheryl didn’t just fix my Kajabi issues, they helped me finally understand how my business could scale through it.”

And that’s exactly the point.
When you get Kajabi right, it stops being a headache and starts becoming your engine.

5. Your Next Step. Let’s Make Kajabi Work For You

If you’ve made it this far, you’re probably realising that Kajabi isn’t the problem; it’s the missing strategy behind it.
And that’s what we help you uncover.

Here’s what you can do today:

1. Choose one course or product in your Kajabi account.
   Open it and ask yourself: “Do I know exactly what the student experiences after they click enrol?”

2. Identify your first-week engagement moment.
   Is there a clear welcome, a small win, or a community connection point? If not, that’s where to start.

3. Book your free 30-minute Kajabi review call.
   In that short time, we’ll look at your current setup, find the quick-win opportunities for engagement and retention, and show you how to turn Kajabi into the growth engine it was built to be.

Because setting up Kajabi is easy, but scaling with it is not.
That takes the proper support, a bit of strategy, and a team that actually cares about your students as much as you do.

Our Final Thoughts

We believe your course deserves more than just “setup support.”
It deserves a framework that helps your students finish, your content shine, and your business grow.

Kajabi is the platform.
We’re the people who make it perform.