Our Customer Service Training Blog

We're writing content for trainers, coaches, facilitators, managers, team leaders and employees with a passion for customer service.

The Most Powerful Activity you Can Use to Demonstrate Shared Vision

behaviours free activities

Apple's Secret Genius Training Manual, Is It a Reference for All Co...

Benefits of Using Ready To Use Training Materials

c.e.x training

Change Your Scenery and Understand What's Going On in Your CEX

c.e.x free activities

How easyJet Passengers are Facing a ‘Bonk’ in Their Customer Experi...

customer journey

My Shoe Represents How I Feel About My Role in Our Team

free activities teams

Our Encounter of 'Amazing'. A Lexus Launch

c.e.x stories

American Hunter Kills BMW Customer Service Agent

a.o.k stories

Passionate Pillow Talk of the Customer Experience Kind

a.o.k behaviours

How Many Ways Can You Tie Shoe Laces?

creativity free activities

If Your Business Were a Shoe, What Would It Be?

free activities

Don’t Be Boring, Dull And Lifeless! Put On Those Pink Gloves And St...

behaviours creativity
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