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We're writing content for trainers, coaches, facilitators, managers, team leaders and employees with a passion for transforming cultures, behaviours and skills.

Smart Phones are Now Harming Your Business and Here's Why

Is it me or have service standards been dumbed down by the smartness of phones? Everywhere I turn it seems, there are people on their phones catching a quick look at their...

The Rise of Great Customer Experiences

Whether or not you are a freelancer, retailer or international brand, your success lies largely in how well you serve your customers. And in today's rapidly evolving world...

Benefits of Using Ready To Use Training Materials

Ready-for-use (RFU) training materials have been around a long time. I can remember using them back in the 1980's when I first began training. Those were in the days...

Change Your Scenery and Understand What's Going On in Your CEX

If you have ever moved house or changed workplaces you'll know how much more sensitive you are to your surroundings. You become heightened and sensitised to new experiences...

Our Encounter of 'Amazing'. A Lexus Launch

Popped through our letterbox the other day came our invite to the launch of the new Lexus GS at our local dealer. As I opened and read the information inside it read "You...
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