After over 25 years working in training and development, I've experienced hundreds of different techniques applied in teaching, training, and facilitation. I've experimented with dozens myself and over time have come to learn some key methods for ensuring our workshops are engaging, effective, enjoyable and repeatedly deliver their learning objectives
So to celebrate St Crispins Day (the date we ran our first Customer's Shoes event) I've compiled a list of 15 essential approaches for delivering an engaging workshop.
How many of these do you experience in the courses delivered by your training providers?
Often using an example outside of the industry participants work in, helps to illustrate a point just as well as when it relates to their own field. The key, however, is in making it relevant to the real-life scenario in which their learning can be applied. The easier it is for...
In this post, we discuss some of the challenges franchise holders when it comes to training franchisees. We'll give you some tips on where to start and where to get further support.
Here's what's covered in the post:
Your role as a franchisor is to build your brand and grow it successfully following the ambitions, vision, and purpose you established when you first embarked upon this format of trading.
You’ve entered into a way of doing business that gives you much control but also leaves you open to the limitations of your franchisees. It's only through adequate training will you be able to deliver on that vision and grow your business.
Here are some of the key challenges you...
Any competent franchise will be offering relevant and comprehensive training across the board. In this post, we're summarising the key areas that franchisors need to pay attention to in order to build a worthwhile suite of training options that support their franchisees.
A franchisor training program is one of the major benefits of franchising. It lets franchisees acquire skills rapidly through the initial training program, and then gives on-site and ongoing training to reinforce those skills. It's a major selling point so it needs to deliver on its promise.
Franchisee training enables franchisors to ensure consistent delivery of their brand promise and customer experience from site to site regardless of the market.
Creating an operations...
Ready-for-use (RFU) training materials have been around a long time. I can remember using them back in the 1980's when I first began training. Those were in the days of overhead projectors and acetates. Back then we even had ready-made silhouettes for using on your acetates! So the concept of using RFU material isn't new nor is the key benefit where all the heavy lifting has been done for you.
What is new is the method by which we can access them and the quality that is now possible to obtain. We have the Internet and technology to thank for both. The former allows us to access everything online as you well know and the latter enables us to produce materials without ever going to a printer or graphic design studio. Course material editors can develop content that is of high quality and distribute it online to a global audience.
We've taken the view that it's safe to share our content without the worry of competitors stealing our best ideas or material and using it against...