A few years ago, I met with the MD of John Lewis's flagship store on Oxford Street, London. Sales were slipping and the store was lacking in other key areas including the customer experience. My partner and I were invited to the store to discuss ways to shake things up across the business and to lead some workshops for management and store partners (the term they use for employees). In his words "I need to reinvigorate the store!" It was the perfect word to describe what was needed.
Reinvigorate. It sounds powerful, earthy and energetic. It's not a word you often hear used in business nowadays but it's the perfect antidote to a business that is failing or underperforming.
When you re-invigorate your business you fill it with life and energy. You can energize teams, sales, customer experiences, shareholder value and more when you choose to reinvigorate your business.
In our experience, most business owners or department heads know where they are...
If you have ever moved house or changed workplaces you'll know how much more sensitive you are to your surroundings. You become heightened and sensitised to new experiences and stimuli around you.
Such experiences provide you with rich and colourful inputs that rapidly help you become aware of your new surroundings and how to adapt to your new setting.
We can take this phenomenon and apply it to our business world by deliberately changing our environment. It's a quick and easy way to begin shifting our mindset.
If you work in a business where you rarely get out of your office then this will really help you understand what's going on in your business.
I'll give you an example and then you can apply it to your own situation. For the sake of the example let's imagine you work in the training department for a large fashion brand and your own stores and franchises across the country.
Here are the steps to follow.
You visit several of your stores and ask a...
We've used this activity many times with teams to help them understand the landscape they work within may not be quite like they perceive it to be. The team landscape is for ever changing and evolving and not always toward star performance. It can evolve for the worse as well as for the better.
You can't put your shoes on, then your socks on. That's a fact. You can't do this anymore than you can change perceptions until you first establish what the current view is.
Individuals may often feel like outsiders, not connecting their contribution to the bigger goals of their team. This can lead to frustration, a sense of alienation and not wanting to contribute above and beyond.
Try this activity with your team next time you want to develop a better understanding and awareness of what lies within the team landscape. It will cost you no more than an hour of your time and the price of some rope. A small investment with big returns!
The aims of the activity...
The aim of this activity is to get participants to think about how routine many of their choices are when it comes to offering customers solutions to problems and how by being creative they may be able to offer an alternative solution. The activity can also be used wherever you want to challenge people's ideas about the norm and what they have become accustomed to.
Participants consider how many different ways they think there are to lace a shoe with 12 eyelets (6 per side).
The aim of this activity is to allow participants an opportunity to discuss how they see their business, department, team or other issues based upon using a shoe as a metaphor. We all wear shoes so this activity can easily be related to by every participant.
Participants should choose a shoe that they believe represents their business, department or team based upon their interpretation of how they see the shoe they choose, its characteristics and how these relate to their business. You can interchange the focus word to represent the issues under discussion.
For example, a Nike trainer is chosen because it represents the team's agile response to customer enquiries, it's stylish and contemporary, it's relaxing to be in and does what is expected of it.
We're ready if you are and we'll keep your details secure too.