Chasing Unpaid Invoices and Getting Paid

Buy our ready to use training package to run your own two day training course. Just add your own branding and tweak where necessary.

Buy the Package NOW!

Do you need to train your accounts receivable team to improve their collection skills?

Are your training budgets tight? Here is a perfect way to make your budget go further.

One of the key budgets in employee training is the course development costs. Whether you contract someone to develop it for you, or you do it in-house there's always a cost. And this can be significant.

We typically budget 10 days of the development cost for every day of delivery. So a one day course gets 10 days worth of development time and costs on average.

So there's a risk the training doesn't get designed properly when the budget's not there. A great solution is to use our ready-for-use training course packages.

A complete, ready to use, two-day training program to run in house or for your own clients.

We know how long it takes to develop your own courses from research to design and development. So our solution offers a time and cost-effective answer.

We provide everything you need to deliver your own programme immediately. Add your trainer, participants and the venue and you're ready to go.

Buy Here

This Package Is Designed For...

This comprehensive package is designed for anyone responsible for delivering employee training programs and needs to watch their budget by reducing their course development costs.

If you are a training manager, HR manager, team leader, consultant, trainer, workshop facilitator, corporate coach or similar, this package is designed exclusively for you!

Buy this package to:

  • Save considerable development costs
  • Run a fully tested workshop within days not months
  • Have the ability to edit everything throughout the course for your local needs and add additional components
  • No ongoing license fees
  • Immediately offer a new course for employees or clients
  • Get fresh ideas, insights and ways of delivering engaging sessions

Main features.

  • Our comprehensive package contains all you need to deliver a course
  • Your right to customise, edit and modify the content as you want
  • Mix and match the source material with your own content
  • Print-on-Demand ready
  • Unlimited reprinting rights
  • Unlimited number of users
  • Receive all source files in Office 2010/2007 & 2003
  • Stylish design makes these courses stand out from the competition
  • Easily explain complex topics using elegant posters, illustrations, graphs and diagrams included
  • Buy and download in minutes for rapid delivery

What You Receive in Your Package

A comprehensive package of all the source files you need, ready for use. You can brand the materials and tweak to suit your needs.

Easy to Follow Tutor Guide

We have delivered this programme live ourselves, hundreds of times. Our tutor guide provides extensive details on everything the tutor needs to know.

Editable Source Documents

Every file is supplied in either Word, PowerPoint or Excel format so that you can edit the document wherever you need.

Easy to Use Participant Workbook

Source files for printing your own participant workbooks.

Supporting Visuals

These include slide decks and posters to bring your classroom to life with stunning visuals relevant to the course topics.

Course Route Map

We provide a Course overview document that maps out the learning path. A useful tool for the tutor when planning and running the workshop.

Rich Activity Materials

All the activity materials are supplied so there's no need to design anything. Simply print off however many you need. They are all ready for use.

Pre-Course Work

We've included some simple pre-work to be done by participants prior to the workshop. This engages them in the subject before they attend and is used during the workshop.

Full Support Provided

We provide full support to answer any questions or deeper instructions and advice you might need in using the package.

Who The Training Course is Designed For

OK so now you know who the package is designed for, here's who the course is aimed at.

This package delivers a course designed for employees in accounts receivable and payment collection departments that need to improve their debt collection recovery skills.

Course Overview

The package delivers a two day course, with highly engaging activities designed to improve skills, knowledge and attitude toward collections.

The course is made of five discrete modules allowing you to mix and match the content, drop activites out and add your own where and if necessary.

Hundreds of participants have been through this course within our own clients's organisations allowing us to tune the activities so they deliver the optimum learning every time.

Every activity has been run dozens and dozens of times so we know how to maximise the impact of each one.


Key Learning Objectives of the Course

At the end of this course delegates will be able to:

  • State why businesses struggle to get their invoices paid and list of ways to avoid the pitfalls that lead to businesses having debtors.
  • Understand why customers don't pay their invoices and the different debtor types they may face.
  • Describe the differences between debtors that can't pay, refuse to pay and delay paying.
  • Understand the basics of the CAP model and the role cash flow plays in the life of a business.
  • Identify their personal skill development opportunities to become a more effective collection agent.
  • Understand classic traits of debtors, their behaviours and communication styles and how to manage these effectively.
  • Plan an effective collections call.
  • Use active listening skills, effective questioning technique and a structured conversation to make an effective collection call.
  • Understand how to focus on obtaining payment and retaining the customer at the same time.
  • Deal with common excuses for not paying.
  • Set up successful payment arrangements and negotiate a payment plan.
  • Use changes in their voice tone, pace, volume and pitch to communicate effectively during a telephone contact with the customer.

MODULE 0 - Opening the Course 

In this module the focus is on the welcome and introductions as well as course overview and a course contract between group members and the tutor on what is needed to make the course a great success.

MODULE 1 - The Importance of Your Role and Cash in Our Business.

This module begins by asking participants to consider their strengths and limitations in their role as collection agents.

It then covers why businesses struggle to get their invoices paid and how they can avoid the pitfalls that lead to debtors, why customers don't pay their invoices and the different debtor types they may face in their role as well as an introduction to the CAP model and the role cash plays in the life of a business.

MODULE 2 - Excuses and How to Manage Them

This module covers to identify the most common excuses debtors give for unpaid invoices or fees not being received and the current approach to handling these.

it also covers the classic traits of debtors, their behaviours and communication styles and how to manage these effectively.

MODULE 3 - Planning a Collections Call and managing Payment Plans

Participants learn how to plan and manage a call effectively as well as how to set up successful payment arrangements and negotiate a payment plan.

They also learn  how to use active listening skills, effective questioning technique and a structured conversation to make an effective collection call.

The module includes practice sessions so participants can apply their skills. They will also learn how to use changes in their voice tone, pace , volume and pitch to communicate effectively during telephone contact with the customer and when to use scripts to help make their calls more effective.

MODULE 4 - Skills Practice Sessions

Participants are given the chance to further practise their skills in teams and apply what they have learned in during the course whilst being observed by a fellow participant. The sessions include reviews where all participants receive personal feedback on their strengths and areas for further development and focus.


Can I mix and match the contents? Absolutely. Rearrange the content. Add your own sessions. Tweak it for your local needs.

Can I contact you with questions about the content? Certainly. If you need to run something by us before you buy or before you run an activity, just give us a call.

Do I have to renew the license? No way! You only pay once and you can use it as many times as you like.

Can I resell your package? No, you can't resell the package as a package or republish parts of it as digital products.





  • All supporting material in editable files for running a two day training course.
  • Unlimited support.
  • Lifetime updates.
Buy NOW!

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.