BMW Group

We have provided the BMW Group Academy with BMW and MINI dealership training course design, development and delivery services over many years. The Academy provides the BMW and MINI dealer network with a range of manpower development resources. During the years that we have been commissioned to work as partners with the Academy we have designed, developed and delivered courses and trained in excess of 3500 dealership employees across a wide range of topics including:

• Brands and brand behaviour
• Customer service
• Sales and aftersales management training
• Bodyshop and service management
• Service and parts advisor development
• In dealership workshops and consultancy on customer experience
• 1:1 Coaching
• Contact centre training

"Mark was instrumental in helping develop the Customer Experience programmes at BMW Group UK. He is thoughtful and clever in designing solutions that combine strategic aims with the needs of the ‘person on the ground’ – basically he knows his stuff. If you want a solution that works and provides clear business differentiation, he is someone you should talk to. As a consultant, he operates from a position of trust, integrity and partnership. I have no hesitation in recommending Mark." Sarah Trought, BMW UK, Learning and Development Manager

 Balfour Beatty Workplace

Balfour Beatty WorkPlace was a leading provider of outsourced integrated services and total facilities management solutions with capabilities including facilities management, business process outsourcing and energy services. We provided various training design services.

Our activities spanned three years and involved the following:

• Design, develop and delivery of a half-day conference for sales and customer service managers to kick start the process and sow the inspirational seeds for the future.
• Design and develop a series of 7 workplace training sessions to be used by in house facilitators for engaging the entire workforce of some 9000 employees.
• Design, develop and deliver a series of 2-day train the trainer workshops for the selected internal facilitators.
• Design, develop and deliver a 1-day management launch workshop for launching the internal training sessions.

"Having worked with Mark in Balfour Beatty WorkPlace, I have been extremely impressed with his experience and skills to design and deliver customer experience programmes. He has the ability to facilitate workshops at any level of the organisation, whether it is top-level management or customer-facing staff." 
Bina Kantaria, Customer Services Manager

Sytner Group

The Sytner Group is the UK’s leading supplier of prestige cars and represents the world’s most iconic luxury and prestigious brands.

We provided our services between 2000 and 2015 at which point they finally took their services in house.

Our work included the design, development and delivery of a range of courses including:

• Management and leadership for new and prospective managers
• Telephone call handling
• Customer service
• Aftersales selling skills
• Workshops to help employees understand the Group’s Aim and their role in helping achieving it

"I have been delighted to employ Mark as a training partner to deliver Management Development Programmes, since 2005. At The Sytner Group, Employee Engagement, Succession and Talent Management are some our key commitments. Mark has worked with me to ensure we deliver on this promise. He is creative, energetic and knowledgeable in his specialist areas of The Customer Experience. Every event he delivers gets exceptional feedback."
Sue Sansome, Head of Learning and Development, Sytner Group

Woburn Enterprises

Woburn Enterprises consists of the prestigious world championship golf course Woburn Golf Club, Woburn Safari Park, Woburn Abbey and their hotel, The Inn at Woburn. The businesses are owned by the estate of  The 15th Duke of Bedford.

We provided training course design and delivery across all the businesses as part of a culture change and customer experience improvement program, a strategic drive to deliver a great customer experience for each business.

"Cheryl translated the strategies and goals of our club, in relation to the delivery of the customer experience, into a very balanced and insightful workshop on this critical area of our business. Each activity during the workshop was well thought out, supported with the relevant learning aids, and well-positioned to challenge the team and help draw conclusions and commitments to take back to our workplace. The feedback from the team regarding the sessions they have attended has been extremely positive."
Jason O’Malley, General Manager, Woburn Golf Course

Babcock International

Babcock is the UK’s leading engineering support services organisation with revenue of over £4.82bn in 2016 and an order book of circa £12 billion. For major corporate clients, Babcock offers an academy training centre model where Babcock’s training experts deliver high quality, bespoke training programmes within in-house client-branded training academies.

We provided training course design, development and delivery services to complement the services of Babcock’s training experts offer to their academy training centre clients. This role required a flexible approach where we had to provide our services to meet not only the demanding requirements of the Babcock team but also the monitoring carried out on behalf of their own clients.

"Mark has worked with and alongside our Premium offering for many years and always provided exceptional attention to detail and standards. Mark has consistently challenged the status quo when it comes to Customer Service and helped us push our boundaries in our endeavour to exceed excellence with innovative ideas and solutions."
Jasmine Perera, Head of Product, Brand, Sales, Events and New Business Training at Babcock International Group PLC

AirBusiness Academy is an Airbus Group company. For two decades, it has been engaged in developing people in aeronautics, gaining insight into the management needs of professionals working in this dynamic industry. We are pleased to have accreditation to run various courses including:

• Team Booster  Workshops designed to improve team performance. 
• People Make The Difference – a three day programme designed for first line managers.
• Leading Business Finance – for financial controllers to become more partnership oriented in supporting their internal colleagues.
• Leading Change – a one day workshop helping managers to navigate the organisational change they find themselves entering.

Cotswold Motor Group

We supported the business with a series of management workshops, consultancy projects, training sessions, design and delivery projects; all designed for driving culture change for their BMW and MINI dealerships.

Services included:

• Workshops to define the vision and values
• Designing four bi-annual cross-business briefing days for all staff
• Designing and developing content for 6 internal champions to use in manager-less meetings
• Design and implement 360-degree management appraisals
• Coaching sessions for internal champions
• Facilitate quarterly management workshops
• Design various supporting tactical tools

Wightlink Ferries

We designed and delivered customer service training workshops to help employees and managers refocus upon the need to deliver a great customer experience and in particular how they how they could make an immediate impact in Wightlink’s commitment to delivering the best cross-Solent service to travellers to and from the Isle of Wight.

The courses were delivered to both onshore and on ship staff that were primarily interacting with customers either serving them at the ticket office, on the telephone at the ferry terminals or abroad the ferries themselves.

Louise Ilkin commissioned us to build her first online course for flight attendants serving private jet and VIP clients. The project included building her LMS on Kajabi, creating a sales pipeline and email sequences.

"Mark was a true professional and working with him to create my first online course and sales page was a very enjoyable process. As a 'non-techie' person, I had many questions and made various changes throughout the project, and Mark was always understanding and patient with my timescale and in responding to my queries. He offered his advice, constructive feedback and expertise - which I am very grateful for. I would highly recommend his services in all things Kajabi."

Louise Ilkin, Founder Visionaire Training

Fiona Fitzpatrick helps leaders of scaling brands drive transformational growth. We were commissioned to develop her sales pipeline on Kajabi along with her first three courses.

"Wonderful experience. Totally worth the money. Ultra professional and experienced."

Fiona Fitzpatrick
Fiona Fitzpatrick Consulting

Tony Nicholson is China's number one fitness and health guru with over a million followers on Instagram. He commissioned us to build his entire Kajabi website and his first online fitness course.

"It took me sometime to make a decision about building an online course. I saw dozens of providers and Mark stood head and shoulders above everyone. Mark is FIRST CLASS in everything he does and his passion to help you deliver an outstanding online course is wonderful. Mark is incredibly knowledgeable and by far the BEST person you will find on Upwork. It was a great privilege to work with Mark and I highly highly recommend him. Look forward to more projects in the future. Thank you so much, you are INCREDIBLE. I am grateful to have met you."

Tony Nicholson
Author, Actor, Fitness Guru

When a spiritual healer wanted to solve some issues with her online courses she turned to us. Hosted on Kajabi we were tasked with improving the overall user experience.

"Mark delivered excellent work on my Kajabi project and I enjoyed working with him. The communication was great, he met all deadlines, and he has a lot of experience, he brought in very good ideas I could implement. The project turned out to be very successful, there were very urgent and unexpected additional questions from my part and all this was no problem. He set up the whole Kajabi project, he really knows what he is doing and I would recommend him anytime."

Anouk Claes
Spiritual Mentor and Healer, Author and Coach

"Mark is fantastic. Has been insightful and informative in building the course. It has been an easy and straightforward process since conception back in January. Highly recommend and would use again."

Ruth Cooper-Dickson
Founder and MD, Champs Consulting Ltd.

The college was embarking on a major project to offer many of its traditional training programs and diplomas to an online format. We were commissioned to set up the initial few courses on the Kajabi platform.

Very focused and helpful. Very good collaborative approach. Excellent communications and great clarity. Completely delivered on the project as promised.

Mark Davies
Principal and Lead Trainer at The UK College of Hypnosis and Hypnotherapy

School Management Consultant

Athir is a secondary school education consultant that teaches and advises teachers on how to maximise classroom management. He had already written a book on the subject which was well received by teachers and educational authorities. His challenge was how to turn his book into a one-day training course that could've delivered to teachers. He also needed the course to be flexible enough to deliver it in shorter sessions over several days when required.

We delivered the project to him on time and within budget. It included the curriculum, trainer guide, student workbook, activity sheets, PowerPoint deck, activity sheets etc.

"Fantastic job! An absolute pleasure to work with and learn from a real expert. Mark is an absolute legend! I am so fortunate to have found such an experienced professional with great expertise in this field! Thank you."

Athir Hassan
Secondary School Education Consultant