About Us

Hi, here at The Customer’s Shoes we are an innovative and exciting customer experience design team with a sharp focus on customer service, customer loyalty and customer experience management.

The best way to get to know us is to meet us, so why not call us and arrange a commitment free chat, either face-to-face or over the phone, so we can discuss your customer experience needs. Call us on 0845 548 0228 today and we’ll be happy to help. We are based in the beautiful Cotswold town of Cheltenham Spa in Gloucestershire, UK.

Our Aims

  1. To help you design, develop and deliver great customer and employee experiences. 
  2. To help your organisation achieve long-term customer loyalty,  driving profitable bottom line growth.
  3. To help you develop a customer centric culture with employees that are fully engaged and ready to go that extra mile.

Why We Do This

  • Because we are passionate about making a difference in the field of customer and employee experiences.
  • In today’s competitive and ever changing environment it is becoming increasingly difficult to create a product ,  service or overall customer experience offer that is unique in the eyes of the customer.
  • More companies than ever are realising the customer’s importance and are relying on improving service by implementing employee training and engagement to achieve a competitive advantage.
  • Outstanding companies share some basic principles and our aim is to assist in customising systems, structures, management styles and employment practices to achieve outstanding service, celebrated market presence and unshakable customer loyalty.
  • If employees feel good, they will affect how they treat both their external customers and internal colleagues.
  • Organisations big or small need help to design, develop and deliver great customer experiences that are hard to forget.

Our Belief

Based on research from great brands we have followed we believe in 8 principles that if followed will create a culture of continual customer experience improvements.
These 8 principles are:

  1. We believe it all starts at the top – leaders must have a profound belief that the customer’s experience is key to long-term success.
  2. We believe culture drives performance so developing the right culture is critical for the right results.
  3. We believe you can not separate the customer experience from the brand promise.
  4. We believe you have to work holistically to ensure a rounded approach so that no parts of your organisation are left untouched and that every facet is turned to align with the customer experience you are aiming for.
  5. We believe successes can be found in developing a proactive recovery strategy and these can deliver loyal fans.
  6. We believe the employee experience is inextricably linked to the customer experience, and winners pay attention to both.
  7. We believe you need to continuously listen and learn from your customers, a voice of the customer strategy should form a vital component of your game plan.
  8. We believe you must facilitate change throughout the whole organisation through effective employee communication, training and engagement and have a robust approach to change management.

Who We Work With

We don’t suit every type of client and not every client is suited to us. And that’s OK, we’re all free to choose. But for those we do choose to work with we will do an exceptional job for them and they will have no hesitancy in recommending us to others that trust their views.

We like the type of clients that are striving to provide the WOW factor for their customers and who realise their customers’ importance and want to do things differently using expertise that can bring that creative, quirky and focused approach.

We know you’ve heard the phrase ‘stand in the customer’s shoes before. Well we’re the only ones that have literally made it our business. Why not take a quick look at some of the previous clients we have worked with and what they have said…

Everything we offer, everything we do and everything we provide at The Customer’s Shoes is based upon this simple principle of putting the customer at the heart of your business. We would be thrilled to show you the ways to acheive the results you want, whether through employee training or one of our other customer experience solutions.

If you believe your customers deserve better then take the first step towards true customer loyalty and put yourself in The Customer’s Shoes.

Contact us on 0845 5480228 or email us at: measureup@thecustomersshoes.com

Illustration of Team - Customer Experience, Customer Loyalty, Employee Training, Customer Importance


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