How We Help You

To find out more about how we can help you to improve your customer experience through any of our services please use the enquiry form below or call us on +44 (0)8455480228.

Ready for Use Training Materials

We provide shortcuts to excellent outcomes by saving you time, money, energy and effort.

Cleverly, we do this by designing ready for use, editable and royalty free training and workshop materials that let you leap frog ahead in your course design and development phases.

You can take our packs and use them straight away without any editing other than adding your own branding or you can edit them adding and subtracting at will.


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Train the Trainer Workshops

We have been on our feet since 1995 delivering training courses, workshops, conference breakout sessions and facilitation interventions for thousands of participants. 

Our train the trainer workshops give trainers the chance to develop specific skills, approaches and techniques that enhance their effectiveness and improve the experience they give their own course and workshop participants.

Coaching for STAR Performance


For individuals wanting to raise their game in delivering a great customer experience we provide coaching on how to deliver a STAR performance.

We offer 1:1 and group coaching sessions both remotely via Skype, webinars or face to face.

CEX Workshops


We design and facilitate customer experience workshops for teams to help them at whatever stage of team performance they are at.

Each workshop is tailored to the team's specific needs after thorough research to identify the issues holding them back so we can provide a thoroughly engaging workshop that moves your business forward.

Online Course Creation Service


We provide a complete online course creation service saving you the considerable time, inconvenience and steep learning curve that comes when you try to create the course yourself or hire freelancers. Whilst still creating a premium course that has your unique personality and subject expertise throughout. 

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Get FREE Training Tools, Games and Activities

Enter your details now for four free activities to use in your own training sessions, with your customer service teams and clients.


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