Develop a 5-Day High-Performance Leadership Course

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"Awesome experience, one of the very best people I have worked with. Everything exceeded expectations. I highly recommend him." 

Gordon Tredgold

Develop a 6-Week Marriage Coaching Program

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"Mark understood exactly what we were looking for, considered it, and agreed to perform it. I must admit, the job was very, very expensive, so I was nervous. Mark delivered everything, exceptionally well done, and on time. I would highly recommend Mark. He did very well by us." 

Ted Ciuba - Quantum Up Inc

Develop Customer Experience Workshops for Managers and Teams

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"Mark translated the strategies and goals of our club, in relation to the delivery of the customer experience, into a very balanced and insightful workshop on this critical area of our business. Each activity during the workshop was well thought out, supported with the relevant learning aids, and well-positioned to challenge the team and help draw conclusions and commitments to take back to our workplace. The feedback from the team regarding the sessions they have attended has been extremely positive."

Jason O’Malley - General Manager, Woburn Golf Course

Develop a 2-Day Customer Experience Program

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"Having worked with Mark in Balfour Beatty WorkPlace, I have been extremely impressed with his experience and skills to design and deliver customer experience programmes. He has the ability to facilitate workshops at any level of the organisation, whether it is top-level management or customer-facing staff."

Bina Kantaria - Customer Services Manager

Develop a 2-Day New Leader Course

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"I have been delighted to employ Mark as a training partner to deliver Management Development Programmes since 2005. At The Sytner Group, Employee Engagement, Succession and Talent Management are some our key commitments. Mark has worked with me to ensure we deliver on this promise. He is creative, energetic and knowledgeable in his Customer Experience specialist areas. Every event he delivers gets exceptional feedback."

Sue Sansome - Head of Learning and Development, Sytner Group

Course Development and Consulting for Multiple Courses

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"Mark was instrumental in helping develop the Customer Experience programmes at BMW Group UK. He is thoughtful and clever in designing solutions that combine strategic aims with the needs of the ‘person on the ground’ – basically, he knows his stuff. If you want a solution that works and provides clear business differentiation, he is someone you should talk to. As a consultant, he operates from a position of trust, integrity and partnership. I have no hesitation in recommending Mark."

Sarah Trought - BMW UK, Learning and Development Manager

Design and Develop an Online Course

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"Mark is fantastic. Has been insightful and informative in building the course. It has been an easy and straightforward process since conception back in January. Highly recommend and would use again."

Ruth Cooper-Dickson - Founder and MD, Champs Consulting Ltd.

Turn a Book into a 1-Day Workshop For School Teachers

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"Fantastic job! An absolute pleasure to work with and learn from a real expert. Mark is an absolute legend! I am so fortunate to have found such an experienced professional with great expertise in this field! Thank you."

Athir Hassan - Secondary School Education Consultant

Book to Course Conversion for China's Leading Fitness Guru

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"It took me sometime to make a decision about building an online course. I saw dozens of providers and Mark stood head and shoulders above everyone. Mark is FIRST CLASS in everything he does and his passion to help you deliver an outstanding online course is wonderful. Mark is incredibly knowledgeable and by far the BEST person you will find on Upwork. It was a great privilege to work with Mark and I highly highly recommend him. Look forward to more projects in the future. Thank you so much, you are INCREDIBLE. I am grateful to have met you."

Tony Nicholson - Author, Actor, Fitness Guru

12-Week Online Onboarding Program for International Dog Grooming Academy

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"Mark did an amazing job. Very easy to work with, no drama... A great problem-solving team, adaptable and very creative. He created a course for our onboarding program with a complex structure and made it easy for coaches and employees to use. If you are looking for a course design expert - Highly Recommended."

Sasha Riess - CEO, Sasha Riess Group

Convert a Five Books to Online Courses

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"Mark was an integral player in launching our eCourse on Kajabi. He was responsive and attentive to the details of the project. Mark went the extra mile by training our team to manage the course going forward."

Ayneka Benjamin - Market Smart.

Instructional Design and Book to Course Consulting

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"Second time I have used Mark for an online course audit and also to build a course workbook. Very clear feedback on the course which is super useful and the workbook was really well done and super useful. I look forward to calling on Mark again - strongly recommend him if you want a real professional.."

Mark Wales - RESILIENCE SPEAKER & AUTHOR

Instructional Design for HealthCare Course and Build on Kajabi

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"Mark is an amazing person to work with. He has created a great video program. He always would provide me with great and very honest suggestions on how I can improve the program."

Dr. Abdul Qadir - Board-certified General Psychiatrist

Course Development and Consulting for Multiple Courses

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"Professional, experienced, easy to work with. We are thrilled with the results." 

Cyn Watson - Executive Chair at Virtira Consulting Inc.