All the source files required to run a two-day course/workshop. This includes:
Mark delivered the 'The Customers Shoes' to all the Sundial staff some years ago and it has paved the way for our us to ensure our staff still truely understand the customer experience and aim to delight them on every possible occasion. An excellent training programme.
Jo Chudley - Director, Sundial Group
Mark is an outstanding consultant and is exceptionally skilled in creating customer-focused training experiences.
Jonna Sercombe - Founder & CEO, Interactive Workshops
Mark ran a great customer service and sales programme for the Aftersales teams for The Sytner Group. The quality of his training and supporting materials were outstanding.
Hazel Langley - Digital Learning Broker - Helping businesses source and implement elearning, VR & AR & ICMMA Secretariat
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