5 comments


  • Cheryl

    Thanks Emilie we have Tweeted your post around our networks now let’s see how Very.co.uk uses social media to resolve customer issues. Want to put money on it?

    October 28, 2011
  • Hi Emilie,

    We’re really sorry that your shopping experience with us has not gone smoothly.
    We welcome all feedback, positive and negative and make every effort to listen to our customers and try to improve our processes to make shopping with us easier.
    If you would like to email us at Network@VeryHQ.co.uk with any queries then we will do all we can to help. We will also be able to send an email over to our couriers and cancel the collection request that was previously booked.

    Many Thanks
    Lizzie
    Very Network Team x

    October 28, 2011
    • Cheryl

      Hi Lizzie, now here’s how to go the extra mile. Get your team to look up the details of Emilie from your CRM system and then you make all the effort researching how the problem arose, how it can be fixed and then be ready for a surprise for your customer that will build trust in your brand again. We’d love to her her story about how you deserve a Golden Shoe and then we can celebrate with you.

      Don’t let the customer do all the work. We want you in our hall of fame for doing a great job and then we will spread the word.

      October 28, 2011
  • Hi Cheryl,

    We would love to help Emilie but unfortunately, we cannot do this without any customer details and have no way of finding them without the customer supplying more info.

    Many Thanks

    Lizzie

    Very Network Team x

    October 31, 2011
  • Emilie Smith

    Hi Lizzie

    Thanks for your response. I’ll respond in more detail (and with my Very account number) to the email address you provided to explain the situation. Unfortunately I already received a similar email apologising when I first explained the problem that I had with your website. I just wasn’t convinced that anything would be done about it.

    Emilie

    November 03, 2011

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