Are you seeking a speaker for your conference? We would be thrilled to step into the spotlight for you!
Whether you need a key note speaker for a single conference or facilitators to run a series of workshops to support your conference theme we can help you to inspire your people as you begin your steps along the path to exceptional customer experiences.
Some of our previous conference topics have included:
- The Customer Experience - Understanding the principles of a customer experience, how emotion is at it’s core and how experiences can be deliberately designed to drive loyalty.
- You Can’t Light a Fire with A Damp Match - How to engage employees through emotionally engaging experiences when you need to bring them on the journey with you.
- Don’t Tame the Tigers - How culture is key to any customer experience programme and how to make your change programme stick
- The Magic Ingredient - Understanding the secret sauce to a great customer experience and the three magic ingredients of A-O-K.
- The Employee Experience - How it’s inextricably linked to the customer experience
- The Way to the Heart - Building loyalty takes time, direct action and top ups in the goodwill bank.
- Incentives that Empower - empowering employees to deliver memorable customer experiences
Great story telling enthralls…
We pride ourselves on our ability to tell powerful and engaging stories that have meaning and lessons. The art of story telling enthralls your audience through emotional connections with the subject. Emotion is like the highway to the brain. Great stories are more like a movie than a presentation and just like a good movie, our stories are crafted to stimulate an emotional as well as a logical response within the audience. Your colleagues will find our stories engaging and effective because they activate the listener’s imagination.