Comments for The Customer's Shoes http://www.thecustomersshoes.com Paving the way to great customer experiences Tue, 17 Jan 2012 15:21:01 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Take Our 2012 Survey and Receive Free Report by Mark http://www.thecustomersshoes.com/2011/10/take-our-2012-challenge-survey/#comment-631 Mark Tue, 17 Jan 2012 15:21:01 +0000 http://www.thecustomersshoes.com/?p=3469#comment-631 Craig don't forget to take the survey to receive the report. Regards, Mark Craig don’t forget to take the survey to receive the report.

Regards,

Mark

]]> Comment on Take Our 2012 Survey and Receive Free Report by Craig Fraser http://www.thecustomersshoes.com/2011/10/take-our-2012-challenge-survey/#comment-630 Craig Fraser Mon, 16 Jan 2012 19:37:14 +0000 http://www.thecustomersshoes.com/?p=3469#comment-630 We are certainly in a down economy and any medium term strategy needs to adddress the sustainability of a true and transparent customer experience process. Look forward to reading this report. We are certainly in a down economy and any medium term strategy needs to adddress the sustainability of a true and transparent customer experience process. Look forward to reading this report.

]]> Comment on Free Advice on Customer Journey Mapping by Olga http://www.thecustomersshoes.com/2011/08/free-advice-on-customer-journey-mapping/#comment-626 Olga Mon, 09 Jan 2012 14:23:54 +0000 http://www.thecustomersshoes.com/?p=3399#comment-626 Hi, I was wondering whether it is possible to gain access to the dropbox. Regards Hi,
I was wondering whether it is possible to gain access to the dropbox.
Regards

]]> Comment on LiveDrive – the Cost of Lying to Your Customers by Mike CJ http://www.thecustomersshoes.com/2011/11/livedrive-%e2%80%93-the-cost-of-lying-to-your-customers/#comment-622 Mike CJ Sat, 03 Dec 2011 10:16:05 +0000 http://www.thecustomersshoes.com/?p=3762#comment-622 I've had huge problems with Livedrive. I was a paying customer for a year before my computer totally crashed. I tried to restore my files from Livedrive to my new PC and found many were simply missing. I then went through weeks and weeks of just not getting any response from them to support questions. You can read all about it on my blog. Until and unless they get their support sorted out, I'd have to say avoid them like the plague. I’ve had huge problems with Livedrive. I was a paying customer for a year before my computer totally crashed. I tried to restore my files from Livedrive to my new PC and found many were simply missing. I then went through weeks and weeks of just not getting any response from them to support questions. You can read all about it on my blog. Until and unless they get their support sorted out, I’d have to say avoid them like the plague.

]]> Comment on LiveDrive – the Cost of Lying to Your Customers by Mark http://www.thecustomersshoes.com/2011/11/livedrive-%e2%80%93-the-cost-of-lying-to-your-customers/#comment-618 Mark Tue, 22 Nov 2011 17:06:13 +0000 http://www.thecustomersshoes.com/?p=3762#comment-618 I too have been with LiveDrive for a number of years and would validate the comments made above. I've also worked in the IT industry for over 18 years so understand the technical difficulties in providing such service. I cannot however continue to trust the reliability, support or platform any longer. The final straw was that it took over 6 days to respond to my latest support request. LiveDrive are not a professional company and do not provide reliable services you have all been warned, stay well clear. I too have been with LiveDrive for a number of years and would validate the comments made above.

I’ve also worked in the IT industry for over 18 years so understand the technical difficulties in providing such service. I cannot however continue to trust the reliability, support or platform any longer. The final straw was that it took over 6 days to respond to my latest support request.

LiveDrive are not a professional company and do not provide reliable services you have all been warned, stay well clear.

]]> Comment on LiveDrive – the Cost of Lying to Your Customers by David http://www.thecustomersshoes.com/2011/11/livedrive-%e2%80%93-the-cost-of-lying-to-your-customers/#comment-604 David Wed, 09 Nov 2011 20:50:36 +0000 http://www.thecustomersshoes.com/?p=3762#comment-604 I live in the Netherlands and I have a upc cable connection of 120Mbit / 10mbit down. Since the last 3 weeks the upload speed dropped from 1 Megabyte per second to 150 kb /s. Livedrive is claiming that they don't limit their uplink speed but from reading this article is think also that they are limiting the upload. I live in the Netherlands and I have a upc cable connection of 120Mbit / 10mbit down. Since the last 3 weeks the upload speed dropped from 1 Megabyte per second to 150 kb /s. Livedrive is claiming that they don’t limit their uplink speed but from reading this article is think also that they are limiting the upload.

]]> Comment on LiveDrive – the Cost of Lying to Your Customers by Mark http://www.thecustomersshoes.com/2011/11/livedrive-%e2%80%93-the-cost-of-lying-to-your-customers/#comment-603 Mark Wed, 09 Nov 2011 19:43:11 +0000 http://www.thecustomersshoes.com/?p=3762#comment-603 Thanks for your comments. Let's see if we can get a response from them. We'll begin sending your comments via our social networks. Thanks for your comments. Let’s see if we can get a response from them. We’ll begin sending your comments via our social networks.

]]> Comment on Lots of Complaints – Nothing Being Done About It! by Emilie Smith http://www.thecustomersshoes.com/2011/10/lots-of-complaints-nothing-being-done-about-it/#comment-598 Emilie Smith Thu, 03 Nov 2011 10:30:40 +0000 http://www.thecustomersshoes.com/?p=3626#comment-598 Hi Lizzie Thanks for your response. I'll respond in more detail (and with my Very account number) to the email address you provided to explain the situation. Unfortunately I already received a similar email apologising when I first explained the problem that I had with your website. I just wasn't convinced that anything would be done about it. Emilie Hi Lizzie

Thanks for your response. I’ll respond in more detail (and with my Very account number) to the email address you provided to explain the situation. Unfortunately I already received a similar email apologising when I first explained the problem that I had with your website. I just wasn’t convinced that anything would be done about it.

Emilie

]]> Comment on Lots of Complaints – Nothing Being Done About It! by Very Network Team http://www.thecustomersshoes.com/2011/10/lots-of-complaints-nothing-being-done-about-it/#comment-590 Very Network Team Mon, 31 Oct 2011 10:45:13 +0000 http://www.thecustomersshoes.com/?p=3626#comment-590 Hi Cheryl, We would love to help Emilie but unfortunately, we cannot do this without any customer details and have no way of finding them without the customer supplying more info. Many Thanks Lizzie Very Network Team x Hi Cheryl,

We would love to help Emilie but unfortunately, we cannot do this without any customer details and have no way of finding them without the customer supplying more info.

Many Thanks

Lizzie

Very Network Team x

]]> Comment on Free Advice on Customer Journey Mapping by Mark http://www.thecustomersshoes.com/2011/08/free-advice-on-customer-journey-mapping/#comment-586 Mark Sat, 29 Oct 2011 18:30:47 +0000 http://www.thecustomersshoes.com/?p=3399#comment-586 Thanks for the feedback Meg. We now have over 50 professionals using the DropBox. Let me know if you'd like me to email any of the files too you. Alternatively you could install DropBox on your personal computer. It's free and a great service whether you access the contents of the Customer Journey Mapping DropBox or not. Thanks for the feedback Meg. We now have over 50 professionals using the DropBox. Let me know if you’d like me to email any of the files too you. Alternatively you could install DropBox on your personal computer. It’s free and a great service whether you access the contents of the Customer Journey Mapping DropBox or not.

]]> Comment on Free Advice on Customer Journey Mapping by meg knott http://www.thecustomersshoes.com/2011/08/free-advice-on-customer-journey-mapping/#comment-584 meg knott Fri, 28 Oct 2011 19:10:29 +0000 http://www.thecustomersshoes.com/?p=3399#comment-584 I received an email requesting feedback on the use of dropbox. FYI I was unable to load the software and was requested to not load it to my laptop because it is non-standard software at our company. Sorry - I can't provide any feedback for you, nor have an opportunity to use the tool. Thanks any way. It sounds great. I received an email requesting feedback on the use of dropbox. FYI I was unable to load the software and was requested to not load it to my laptop because it is non-standard software at our company. Sorry – I can’t provide any feedback for you, nor have an opportunity to use the tool. Thanks any way. It sounds great.

]]> Comment on Lots of Complaints – Nothing Being Done About It! by Cheryl http://www.thecustomersshoes.com/2011/10/lots-of-complaints-nothing-being-done-about-it/#comment-583 Cheryl Fri, 28 Oct 2011 16:39:03 +0000 http://www.thecustomersshoes.com/?p=3626#comment-583 Hi Lizzie, now here's how to go the extra mile. Get your team to look up the details of Emilie from your CRM system and then you make all the effort researching how the problem arose, how it can be fixed and then be ready for a surprise for your customer that will build trust in your brand again. We'd love to her her story about how you deserve a Golden Shoe and then we can celebrate with you. Don't let the customer do all the work. We want you in our hall of fame for doing a great job and then we will spread the word. Hi Lizzie, now here’s how to go the extra mile. Get your team to look up the details of Emilie from your CRM system and then you make all the effort researching how the problem arose, how it can be fixed and then be ready for a surprise for your customer that will build trust in your brand again. We’d love to her her story about how you deserve a Golden Shoe and then we can celebrate with you.

Don’t let the customer do all the work. We want you in our hall of fame for doing a great job and then we will spread the word.

]]> Comment on Lots of Complaints – Nothing Being Done About It! by Very Network Team http://www.thecustomersshoes.com/2011/10/lots-of-complaints-nothing-being-done-about-it/#comment-582 Very Network Team Fri, 28 Oct 2011 16:20:00 +0000 http://www.thecustomersshoes.com/?p=3626#comment-582 Hi Emilie, We're really sorry that your shopping experience with us has not gone smoothly. We welcome all feedback, positive and negative and make every effort to listen to our customers and try to improve our processes to make shopping with us easier. If you would like to email us at Network@VeryHQ.co.uk with any queries then we will do all we can to help. We will also be able to send an email over to our couriers and cancel the collection request that was previously booked. Many Thanks Lizzie Very Network Team x Hi Emilie,

We’re really sorry that your shopping experience with us has not gone smoothly.
We welcome all feedback, positive and negative and make every effort to listen to our customers and try to improve our processes to make shopping with us easier.
If you would like to email us at Network@VeryHQ.co.uk with any queries then we will do all we can to help. We will also be able to send an email over to our couriers and cancel the collection request that was previously booked.

Many Thanks
Lizzie
Very Network Team x

]]> Comment on Lots of Complaints – Nothing Being Done About It! by Cheryl http://www.thecustomersshoes.com/2011/10/lots-of-complaints-nothing-being-done-about-it/#comment-581 Cheryl Fri, 28 Oct 2011 15:55:34 +0000 http://www.thecustomersshoes.com/?p=3626#comment-581 Thanks Emilie we have Tweeted your post around our networks now let's see how Very.co.uk uses social media to resolve customer issues. Want to put money on it? Thanks Emilie we have Tweeted your post around our networks now let’s see how Very.co.uk uses social media to resolve customer issues. Want to put money on it?

]]> Comment on I Lost My Ginger Nuts – (the danger of assumptions) by Dr Mazhar Khan http://www.thecustomersshoes.com/2011/06/i-lost-my-ginger-nuts-the-danger-of-assumptions/#comment-542 Dr Mazhar Khan Fri, 22 Jul 2011 13:49:05 +0000 http://www.thecustomersshoes.com/?p=3304#comment-542 Hi, I have been going through your website and I am quite impressed with your concept. The story above was also used in a Hindi movie called 'Dus Kahaniyan'. Anyway, Thanks for the freebies. I am from the same fraternity as I am a Team building trainer based out of Mumbai, India. Hope to stay in touch. Hi,

I have been going through your website and I am quite impressed with your concept.

The story above was also used in a Hindi movie called ‘Dus Kahaniyan’.

Anyway, Thanks for the freebies. I am from the same fraternity as I am a Team building trainer based out of Mumbai, India. Hope to stay in touch.

]]> Comment on Sainsbury’s Delivery Man Thank You for Getting it Right by Tweets that mention Sainsbury’s Delivery Man Thank You for Getting it Right | The Customer's Shoes -- Topsy.com http://www.thecustomersshoes.com/2011/02/sainsburys-delivery-man-thankyou-for-getting-it-right/#comment-477 Tweets that mention Sainsbury’s Delivery Man Thank You for Getting it Right | The Customer's Shoes -- Topsy.com Wed, 09 Feb 2011 20:53:57 +0000 http://www.thecustomersshoes.com/2011/02/sainsburys-delivery-man-thankyou-for-getting-it-right/#comment-477 [...] This post was mentioned on Twitter by The Customer's Shoes, James Sorensen. James Sorensen said: Sainsbury’s Delivery Man Thank You for Getting it Right via @Customers_Shoes http://ow.ly/3Trud #custserv > Building relationships [...] [...] This post was mentioned on Twitter by The Customer's Shoes, James Sorensen. James Sorensen said: Sainsbury’s Delivery Man Thank You for Getting it Right via @Customers_Shoes http://ow.ly/3Trud #custserv > Building relationships [...]

]]> Comment on Matalan’s Experience Puts Others To Shame by Sue http://www.thecustomersshoes.com/2011/01/matalans-experience-puts-others-to-shame/#comment-474 Sue Fri, 28 Jan 2011 19:29:56 +0000 http://www.thecustomersshoes.com/?p=3193#comment-474 Totally agree!! Totally agree!!

]]> Comment on Nissan Has a Master Plan for Customer Service by Tweets that mention Nissan Has a Master Plan for Customer Service | The Customer's Shoes -- Topsy.com http://www.thecustomersshoes.com/2011/01/nissan-has-a-master-plan-for-customer-service/#comment-459 Tweets that mention Nissan Has a Master Plan for Customer Service | The Customer's Shoes -- Topsy.com Wed, 26 Jan 2011 20:08:10 +0000 http://www.thecustomersshoes.com/?p=3198#comment-459 [...] This post was mentioned on Twitter by The Customer's Shoes, Leo J. Vidal, JD CPA, Leo Vidal Consulting, Leo Vidal, JD MA CPA, Vidal Real Estate and others. Vidal Real Estate said: Nissan Has a Master Plan for Customer Service | The Customer's Shoes: NISSAN is hoping to i... http://bit.ly/hYeZPx http://bit.ly/iiWzsu [...] [...] This post was mentioned on Twitter by The Customer's Shoes, Leo J. Vidal, JD CPA, Leo Vidal Consulting, Leo Vidal, JD MA CPA, Vidal Real Estate and others. Vidal Real Estate said: Nissan Has a Master Plan for Customer Service | The Customer's Shoes: NISSAN is hoping to i… http://bit.ly/hYeZPx http://bit.ly/iiWzsu [...]

]]> Comment on Wow and Thanks to Google Chrome by Bruno http://www.thecustomersshoes.com/2010/11/wow-and-thanks-to-google-chrome/#comment-92 Bruno Fri, 05 Nov 2010 06:35:43 +0000 http://www.thecustomersshoes.com/?p=2983#comment-92 Regrettably not my experience with Chrome on my laptop, running Windows 7 as it justr shows a blank page no matter what the settings are or what I try to load. Get loads of error messeges and no matter how I try to resolve them still no luck. The PC on XP runs perfectly, so obviously a Chrome / W7 glitch there to resolve. Regrettably not my experience with Chrome on my laptop, running Windows 7 as it justr shows a blank page no matter what the settings are or what I try to load. Get loads of error messeges and no matter how I try to resolve them still no luck. The PC on XP runs perfectly, so obviously a Chrome / W7 glitch there to resolve.

]]> Comment on Wow and Thanks to Google Chrome by Steve http://www.thecustomersshoes.com/2010/11/wow-and-thanks-to-google-chrome/#comment-91 Steve Thu, 04 Nov 2010 22:35:28 +0000 http://www.thecustomersshoes.com/?p=2983#comment-91 That's a neat feature. How many other hidden features do they have. I guess Google didn't get where they are to day without attention to the details. That’s a neat feature. How many other hidden features do they have. I guess Google didn’t get where they are to day without attention to the details.

]]> Comment on Team discussion game – ‘Screw it, let’s do it’. by How to Build Great Customer Experiences - Screw It, Let's Do It! | The Customer's Shoes http://www.thecustomersshoes.com/2010/10/team-discussion-game-screw-it-just-do-it/#comment-81 How to Build Great Customer Experiences - Screw It, Let's Do It! | The Customer's Shoes Tue, 26 Oct 2010 09:32:52 +0000 http://www.thecustomersshoes.com/?p=2904#comment-81 [...] Download our “Screw it, let’s do it!” activity [...] [...] Download our “Screw it, let’s do it!” activity [...]

]]> Comment on Inspirational Customer Experience Quotes by Quote of the Day Emails | The Customer's Shoes http://www.thecustomersshoes.com/2010/07/customer-experience-quotes/#comment-40 Quote of the Day Emails | The Customer's Shoes Sun, 03 Oct 2010 09:10:44 +0000 http://www.thecustomersshoes.tcsltd-sites.org/?p=2124#comment-40 [...] some instant quote gratification you can check out our quote presentations here, but there’s plenty more where they came only available through this [...] [...] some instant quote gratification you can check out our quote presentations here, but there’s plenty more where they came only available through this [...]

]]> Comment on Always Follow Up Solutions to Customer Complaints by Mark http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-21 Mark Thu, 11 Mar 2010 19:18:25 +0000 http://www.thecustomersshoes.com/?p=593#comment-21 John thanks for the feedback. And yes I'm already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too. John thanks for the feedback. And yes I’m already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too.

]]> Comment on Always Follow Up Solutions to Customer Complaints by John Driscoll http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-19 John Driscoll Thu, 11 Mar 2010 07:56:17 +0000 http://www.thecustomersshoes.com/?p=593#comment-19 Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can't wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with "and they all lived happily ever after" John Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can’t wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with “and they all lived happily ever after”

John

]]> Comment on Discover the Secret Meaning Behind a Customer’s Body Language by admin http://www.thecustomersshoes.com/2009/09/discover-the-secret-meaning-behind-a-customers-body-language/#comment-8 admin Tue, 15 Sep 2009 14:21:14 +0000 http://www.thecustomersshoes.com/?p=282#comment-8 Thanks Sandra. Keep posting. What's your interest in customer service/customer experience? Thanks Sandra. Keep posting. What’s your interest in customer service/customer experience?

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