Comments for The Customer's Shoes http://www.thecustomersshoes.com Customer Experience Management Consultancy Thu, 11 Mar 2010 19:18:25 +0000 hourly 1 http://wordpress.org/?v=3.0.1 Comment on Always Follow Up Solutions to Customer Complaints by Mark http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-21 Mark Thu, 11 Mar 2010 19:18:25 +0000 http://www.thecustomersshoes.com/?p=593#comment-21 John thanks for the feedback. And yes I'm already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too. John thanks for the feedback. And yes I’m already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too.

]]> Comment on Always Follow Up Solutions to Customer Complaints by John Driscoll http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-19 John Driscoll Thu, 11 Mar 2010 07:56:17 +0000 http://www.thecustomersshoes.com/?p=593#comment-19 Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can't wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with "and they all lived happily ever after" John Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can’t wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with “and they all lived happily ever after”

John

]]> Comment on Discover the Secret Meaning Behind a Customer’s Body Language by admin http://www.thecustomersshoes.com/2009/09/discover-the-secret-meaning-behind-a-customers-body-language/#comment-8 admin Tue, 15 Sep 2009 14:21:14 +0000 http://www.thecustomersshoes.com/?p=282#comment-8 Thanks Sandra. Keep posting. What's your interest in customer service/customer experience? Thanks Sandra. Keep posting. What’s your interest in customer service/customer experience?

]]> Comment on Overcoming the Fear of Presenting to Your Directors or Clients by admin http://www.thecustomersshoes.com/2009/09/overcoming-the-fear-of-presenting-to-your-directors-or-clients/#comment-10 admin Tue, 15 Sep 2009 14:19:20 +0000 http://www.thecustomersshoes.com/?p=272#comment-10 True but who is to say that the person you are practicing with will add any value. No point in practising unless you are practising and improving your skills. Better to find a coach or at least someone that can act as a coach even of they aren't formal coaches. True but who is to say that the person you are practicing with will add any value. No point in practising unless you are practising and improving your skills. Better to find a coach or at least someone that can act as a coach even of they aren’t formal coaches.

]]> Comment on Overcoming the Fear of Presenting to Your Directors or Clients by fear of speaking http://www.thecustomersshoes.com/2009/09/overcoming-the-fear-of-presenting-to-your-directors-or-clients/#comment-9 fear of speaking Tue, 15 Sep 2009 11:03:59 +0000 http://www.thecustomersshoes.com/?p=272#comment-9 find a coach? hmm..better like find someone whom you can practice talking to.. find a coach? hmm..better like find someone whom you can practice talking to..

]]> Comment on Discover the Secret Meaning Behind a Customer’s Body Language by sandra742 http://www.thecustomersshoes.com/2009/09/discover-the-secret-meaning-behind-a-customers-body-language/#comment-7 sandra742 Wed, 09 Sep 2009 13:52:59 +0000 http://www.thecustomersshoes.com/?p=282#comment-7 Hi! I was surfing and found your blog post... nice! I love your blog. :) Cheers! Sandra. R. Hi! I was surfing and found your blog post… nice! I love your blog. :) Cheers! Sandra. R.

]]> Comment on No Success Without Plenty of A.O.K! by Mark Gregory http://www.thecustomersshoes.com/2007/08/no-success-without-plenty-of-aok/#comment-4 Mark Gregory Fri, 07 Mar 2008 11:33:00 +0000 http://customersshoes.wordpress.com/2007/08/23/no-success-without-plenty-of-aok/#comment-4 Adam thanks for the comment. Yes my son is now a convert to Indian food which makes life a lot less simpler when eating out at my favourite tandoori. Adam thanks for the comment. Yes my son is now a convert to Indian food which makes life a lot less simpler when eating out at my favourite tandoori.

]]> Comment on No Success Without Plenty of A.O.K! by Directness - Adam Dorrell http://www.thecustomersshoes.com/2007/08/no-success-without-plenty-of-aok/#comment-3 Directness - Adam Dorrell Fri, 07 Mar 2008 10:57:00 +0000 http://customersshoes.wordpress.com/2007/08/23/no-success-without-plenty-of-aok/#comment-3 Great story, but what happened to your son? Was he converted to indian food? Or did he continue to sulk? 13 year old boys, eh? Mine's 11, and already getting to that difficult age! Great story, but what happened to your son? Was he converted to indian food? Or did he continue to sulk? 13 year old boys, eh? Mine’s 11, and already getting to that difficult age!

]]> Comment on Doing What’s Right For The Customer by Becky Carroll http://www.thecustomersshoes.com/2007/02/doing-whats-right-for-the-customer/#comment-2 Becky Carroll Fri, 23 Feb 2007 21:19:00 +0000 http://customersshoes.wordpress.com/2007/02/23/doing-whats-right-for-the-customer/#comment-2 Thanks for picking up the article! Yes, when someone like Xerox stands up for customer experience, others notice. I was pleased to see the graphic they sent (the one used in the blog, which you included) and that it focused on customer experience.Cheers! Thanks for picking up the article! Yes, when someone like Xerox stands up for customer experience, others notice. I was pleased to see the graphic they sent (the one used in the blog, which you included) and that it focused on customer experience.Cheers!

]]>