Archive for Voice of the Customer
How Accurate Are Your Customer Surveys?
Take our survey. We’re trying to get a handle on how people generally deal with surveys. Take our simple poll.
Read moreCould Customers Charge You for a Poor Customer Experience?
How one customer has sparked a revolution (potentially) for charging service providers for her time. If you really value your customers maybe you should pay them.
Read more20 Tips for Improving Customer Complaint Management
20 ways to improve management of your customer complaints.
Read moreTop Ten Reasons Why Customer Satisfaction Surveys Are a Joke
Unfortunately whilst customer feedback is an important element of satisfaction measurement, here are 10 reasons why they can often fail you.
Read moreWhy Your Sat Nav is Like Measuring Customer Satisfaction
A comparison of customer satisfaction and your SatNav – plus find out how you can measure your customer’s satisfaction accurately.
Read moreWhy Customer Feedback is Like a Can of Paint plus, Your 13 Point Check List
Learn some important tips on how to implement a feedback strategy that will stick!
Read moreWhat Do You and Sir Alan Have in Common?
Reasons why most customers don’t leave feedback and what to do about it.
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