Archive for Research
Dissatisfaction – the Business Pain Nobody Wants
Insights into hpw pain is a necessary gift that nobody wants and how negative customer feedback is just as valuable. Tips on how to improve your customer experience.
Read moreTake Our 2012 Survey and Receive Free Report
Take our survey online and we will send you a copy of ‘The Importance of the Customer Experience in a Down Economy’ by Customer Futures.
Read moreGuess How Much It Costs to Keep Customers Waiting?
Post outlining customer behaviour based upon waiting times and the impact delays have on customer loyalty.
Read moreHow To Make Your Culture Change Programme Stick
In this article we explore the root causes of failure and how to avoid them based on work by John P. Kotter, a world-renowned expert on leadership and change management at Harvard Business School.
Read moreThe Importance of the Customer Experience in a Down Economy
A free report published by Customer Futures an international members-based network of learning groups focused on the design and delivery of a competitive and profitable.
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