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Archive for Personal Development

Are You A Pioneer and a Broom

Embarking on a major work change or new adventure? This quick post will challenge your thinking and help you consider ways in which to flourish through change.

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Does Your Customer Experience Have an Uplift or Is It All Downhill?

My eldest son Scout is a serious mountain biker and spends all his spare time riding various mountain biking trails around the United Kingdom and Europe. His forte is the steep downhill style of riding Read the rest

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20 Golden Rules for Effective Customer Service Leadership

Delivering the best customer experience depends heavily upon the commitment of your teams and the leader’s role in this is vital. In the context of the organisation we recognise that the leader can exist at … Read the rest

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Mastering Anger Management

Tips on how to master anger when it arises.

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How to Become More Assertive with Others

Best practice tool for developing a more assertive style in your relationships with others no matter who they are.

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How to Get From Stuck to Unstuck in Simple Steps

If you find yourself stuck, perhaps it’s time to explore the reasons why. Here are some self-exploration tips to help you.

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Burnout Relief Strategies for Front Line Staff

Not sure how to get your life headed back in the right direction. Take heart – hope is not lost! Here are some strategies you can utilize.

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Overcoming the Fear of Presenting to Your Directors or Clients

Find out how to overcome your fears of presenting.

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Developing an Intense Focus

We all have a tendency to become side tracked. How can we keep our focus on the task as hand?

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How to Develop Critical Thinking Skills

Critical thinking is often characterized as a scientific, analytical way of thinking. Find out more.

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How to Develop Your Strengths

Everyone has unique talents and strengths, but whether we’ve discovered and actively developed them is the real question!

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9 Ways to Conquer the Fear of Change

Change can be a scary thing. When you make a change in your life, you bring yourself into the unknown.

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