Archive for NPS
How Belron Uses NPS to Drive Customer Delight.
Belron CEO Gary Lubner explains how his organistion uses the Net Promoter methodology to drive their customer loyalty programme during this 45 minute video presentation.
Read moreTop Ten Reasons Why Customer Satisfaction Surveys Are a Joke
Unfortunately whilst customer feedback is an important element of satisfaction measurement, here are 10 reasons why they can often fail you.
Read moreWhy Your Sat Nav is Like Measuring Customer Satisfaction
A comparison of customer satisfaction and your SatNav – plus find out how you can measure your customer’s satisfaction accurately.
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