Archive for Golden Shoe Award
Best Supermarket Experience. EVER!
How a M&S checkout assistant demonstrated great customer service using the three magic principles of AOK. Follow these yourself and you’ll delight customers every time.
Read moreSainsbury’s Delivery Man Thank You for Getting it Right
Martin turned up on time for what was our first Sainsbury’s Direct weekend delivery. It was a grey day, about as grey as Martin’s hair (I guess he was in his late 50′s early 60′s). … Read the rest
Read moreHow to Turn a Disaster into a Great Customer Experience
The story of how a BMW dealer turned a customer disaster into a great experience and how one manager demonstrated the essential ingredients that are required to WOW a customer.
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