Archive for Emotions
The Importance of Empathy In The Customer Experience
We often get people say to us how much they love our company name The Customer’s Shoes. And we’re grateful that we made a choice that has such wide appeal even if we do get … Read the rest
Read moreHow Not To Instil Confidence in Your Customer
My youngest son recently spent a day in hospital to have a small lump removed from his neck which had slowly increased in size over the years to become the size of a pea. He … Read the rest
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