Archive for Culture
Who Should Come First Your People or Your Customers?
Insights into why you need to recruit for culture fit and treat your employees experience with as much attention as the customer experience.
Read moreCompeting for Customer Loyalty is Like a Game of Conkers.
Interesting post that makes the relationship between customer experience and a game of conkers! How could this be? Learn about the three key factors for success.
Read moreWhich is The Most Important: Hiring Right or Training Right for Customer Experience?
With the right attitude you can work wonders to develop skills but an attitude this is culturally mismatched to your endeavours to deliver a great customer and employee experience is bound to fail in the long term.
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