It is grand for us to majestically announce that we have been awarded the contract with Woburn Enterprises for the design and delivery of their customer experience programme across all their businesses.

We are delighted to divulge that our MD Cheryl has been invited to be a judge at the CUSTOMER SERVICE TRAINING AWARDS 2012 organised by the Customer Service Training Network.

Within our organizations, we strive to be the best we can be. We work on our skills, our leadership, our interactions, yet, it may seem at times like there is no good measurement tool to identify how well we are doing. I suggest we borrow a page from baseball and strive to make our organizations the best 5 Tool Players they can be!

We have just issued our second issue of Heart & Sole full of interesting content to help you in your quest to develop great customer experiences. In this issue we have:

•  Disney Institute Ears - How An

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