We picked this message up re @Kia_Motors who apparently according to tweets are not listening to their upset customers but are spending too much time Tweeting pointless comments .

Congratulations to Heather Miller at London Borough of Hammersmith & Fulham for winning our December competition. We look forward to helping you achieve your customer experience objectives in 2012.

60 Inspirational Quotes collated by Evan Carmichael at TelusTalksBusiness.

The best customer experiences come from emotionally connected and engaged employees with a deeper understanding and experience of the human condition.