Comments on: Always Follow Up Solutions to Customer Complaints http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/ Paving the way to great customer experiences Tue, 17 Jan 2012 15:21:01 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-21 Mark Thu, 11 Mar 2010 19:18:25 +0000 http://www.thecustomersshoes.com/?p=593#comment-21 John thanks for the feedback. And yes I'm already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too. John thanks for the feedback. And yes I’m already in dialogue with the UK. Interestingly I shared the original positive story with my Twitter followers and this was picked up MSC Cruises USA who then responded saying they would circulate the article internally. I hope they do the same with this post too.

]]> By: John Driscoll http://www.thecustomersshoes.com/2010/03/always-follow-up-solutions-to-customer-complaints/#comment-19 John Driscoll Thu, 11 Mar 2010 07:56:17 +0000 http://www.thecustomersshoes.com/?p=593#comment-19 Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can't wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with "and they all lived happily ever after" John Hi Mark, this is great, I like the way you have broken it down into small chunks to read, the different colours make it very readable. I can’t wait for episode three! Have you thought of copying in the MD of MSC Cruises? ;) You could offer him the opportunity to fashion the ending and so end with “and they all lived happily ever after”

John

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